@charset "UTF-8";
/* Public CSS Document */
body, h1, h2, h3, h4, h5, h6, hr, p, blockquote, dl, dt, dd, ul, ol, li, pre, form, fieldset, legend, button, input, textarea, th, td {
    margin: 0;
    padding: 0;
    font-family: Microsoft YaHei, WenQuanYi Micro Hei, sans-serif;

}

li {
    list-style-type: none;
    cursor:hand;
}

a {
    text-decoration: none;
    color: inherit;
    cursor: pointer;
}

a:hover {
    text-decoration: underline;
}

img {
    border: none;
    vertical-align: middle;
}


.content_robot{
    font-size: 15px;
    margin-bottom: 10px;
    width: 1100px;
    float: left;
}

.content_case {
    width: 1100px;
}

.main {
    padding: 0 0 20px 0;
    margin: 0 auto;
    width: 1000px;
}

.chat_frame {
    width: 100%;
    border: 0px;
}

.chat_title {
    width: 100%;
    height: 50px;
    background-color: #E90506;
    position: relative;
}

.avatar {
    float: left;
    width: 70px;
    height: 70px;
    background: url("../images/xiaoying.png") no-repeat;
    background-size: 100%;
    border-radius: 60px;
    border: 3px solid #E90506;
    position: absolute;
    left: 30px;
    z-index: 1;
}

.QA_info {
    width: 135px;
    height: 40px;
    float: left;
    background: url("../images/QAicon.png") no-repeat;
    background-size: 100%;
    position: absolute;
    left: 120px;
    top: 5px;
    line-height: 32px;
}
.QA_info div{
    margin-top: 1px;
    margin-left: 20px;
    font-size: 21px;
    font-weight: 600;
    color: #E90506;
}

.help_case {
    float: right;
    margin-right: 50px;
    margin-top: 10px;
}

.prompt {
    width: 30px;
    height: 30px;
    border: 0;
    font-size: 23px;
    font-weight: 700;
    border-radius: 20px;
    text-align: center;
    background-color: #FFFFFF;
    color: #E90506;
}

.help {
    cursor:pointer;
    position: absolute;
    right: 100px;
    bottom: 15px;
    font-size: 15px;
    text-align: center;
    color: #FFFFFF;
}

.chat_center {
    width: 100%;
    overflow: hidden;
}

.left {
    float: left;
    width: 70%;
    background-color: #fffefe;

}

.chat_case {
    padding: 0 3%;
    width: 94%;
    height: 425px;
    background-color: #fffefe;
    position: relative;
    overflow: auto;
    /* border-right: 1px solid #e7e6c3; */
}

.message_line {
    width: 100%;
    overflow: hidden;
    margin-top: 30px;
    margin-bottom: 30px;
}

.avatarA {
    float: left;
    width: 40px;
    height: 40px;
    background: url("../images/xiaoying.png") no-repeat;
    background-size: 100%;
    border: 2px solid #E90506;
    border-radius: 30px;
    position: relative;

}

.msgA {
    margin-top: 23px;
    /* max-width: 500px; */
    margin-left: 10px;
    float: left;
    border: 1px solid #f57d7a;
    background-color: #FFFFFF;
    padding: 15px;
    border-bottom-left-radius: 10px;
    border-bottom-right-radius: 10px;
    border-top-right-radius: 10px;
}

.evaluation_case {
    margin-left: 54px;
    margin-top: 10px;
    float: left;
    border: 2px solid #f57d7a;
    background-color: #FFFFFF;
    padding: 10px;
    border-radius: 10px;
}

.yes {
    display: inline-block;
    width: 20px;
    height: 20px;
    background: url("../images/yes.png") no-repeat;
    background-size: 100%;
    margin-right: 10px;
}

.no {
    display: inline-block;
    width: 20px;
    height: 20px;
    background: url("../images/no.png") no-repeat;
    background-size: 100%;
}

.thanks {
    margin-left: 54px;
    margin-top: 10px;
    float: left;
    border: 2px solid #f57d7a;
    background-color: #FFFFFF;
    padding: 10px;
    border-radius: 10px;
}

.avatarB {
    float: right;
    width: 40px;
    height: 40px;
    background: url("../images/man.png") no-repeat;
    background-size: 100%;
    border: 2px solid #E90506;
    border-radius: 30px;
}

.msgB {
    max-width: 500px;
    margin-top: 23px;
    margin-right: 10px;
    float: right;
    border: 0;
    background-color: #E90506;
    color: #FFFFFF;
    padding: 10px;
    border-bottom-left-radius: 10px;
    border-bottom-right-radius: 10px;
    border-top-left-radius: 10px;
}

.input_case {
    width: 100%;
    height: 140px;
    background-color: #fffefe;
    border-top: 1px solid #e7e6c3;
    border-right: 1px solid #e7e6c3;
}

.write {
    border: 0;
    outline: none;
    resize: none;
    float: left;
    margin-left: 20px;
    margin-top: 10px;
    width: 500px;
    height: 80px;
    font-size: 15px;
}

.send_btn {
    margin-right: 50px;
    margin-top: 30px;
    float: right;
    font-size: 16px;
    color: #FFFFFF;
    width: 100px;
    height: 35px;
    background-color: #E90506;
    border: 0;
    outline: none;
    border-radius: 5px;
}

.enter_case {
    width: 100%;
    height: 28px;
    padding-left: 20px;
    box-sizing: border-box;
    background-color: #fffefe;
    font-size: 13px;
    color: #999;
}

.text_count {
    color: #E90506;
    font-weight: 600;
}

.question {

float: left;

width: 30%;

height: 593px;

background-color: #f5f4f3;

padding-top: 1px;
}

.common_question_title {
    background-color: #f1dcdc;
    color: #E90506;
    /* border-bottom: 1px solid #E90506; */
}

.question_ul {
    height: 315px;
}

.question_ul ul {
    padding: 0 20px;
}

.question_ul ul li {
    margin: 25px 0;
    width: 250px;
    display: block;
    overflow: hidden;
    word-break: keep-all;
    white-space: nowrap;
    text-overflow: ellipsis;
}

.question_ul ul li:first-child{
    margin: 20px 0 0 0;
}

.question_ul ul li:last-child{
    margin: 0 0 20px 0;
}

.fast_service_title {
    font-size: 20px;
    background-color: #f1dcdc;
    color: #E90506;
    border-bottom: 1px solid white;
}

.fast_Title {
    height: 45px;
    line-height:45px;
    font-size: 19px;
    text-align: left;
    width: auto;
    padding-left:15px;
    /* border-bottom: 1px solid #E90506; */
}

.word_ul{
    width: 100%;
    padding: 15px;
    box-sizing: border-box;
}

.word_ul ul li{
    border: 0;
    border-radius: 10px;
    font-size: 14px;
    padding: 6px 20px;
    margin-top: 5px;
    margin-right: 15px;
    display: inline-block;
    background-color: #d2d2d2;
}

.question_title {
    border-bottom: 1px dashed #9a9a9a;
    margin-top: 10px;
}

.question_Content {
    padding: 20px;
}

.question_title a {
    width: 300px;
    display: block;
    overflow: hidden;
    word-break: keep-all;
    white-space: nowrap;
    text-overflow: ellipsis;
}

.help_frame {
    width: 100%;
    height: 100%;
    top: 0;
    left: 0;
    z-index: 100000;
    position: fixed;
    background-color: rgba(159, 159, 159, 0.9);
    display: none;
}

.rule {
    width: 850px;
    height: 400px;
    position: absolute;
    background-color: #ffffff;
    left: 50%;
    top: 12%;
    margin-left: -430px;
    border: 0;
    /* border-radius: 20px; */
}

.rule_title {
    width: 810px;
    height: 45px;
    line-height: 45px;
    background-color: #E90506;
    padding: 0 20px 0 20px;
    border: 0;
    /* border-top-left-radius: 10px; */
    /* border-top-right-radius: 10px; */
}

.rule_title p{
    float: left;
    color: #FFFFFF;
    font-size: 17px;
}

.close_case {
    float: right;
    color: #FFFFFF;
    /* margin-top: 10px; */
    /* font-weight: 900; */
    font-size: 17px;
}

.help_body {
    padding: 10px 50px;
    width: 750px;
}

.xiaoying {
    margin:0 20px 20px 20px;
    width: 100px;
    height: 100px;
    background: url("../images/xiaoying.png") no-repeat;
    background-size: 100%;
}

.introduction_content {
    padding: 10px;
    position: absolute;
    left: 135px;
    top: 100px;
    width: 650px;
    border: 1px solid #E90506;
    border-top-right-radius: 5px;
    border-bottom-left-radius: 5px;
    border-bottom-right-radius: 5px;
}

.rule_item {
    margin: 20px 0;
}

/* 适老化 */
.oldModel .content_robot{width: 1300px;}
.oldModel .question_ul{overflow: hidden;}
.oldModel .word_ul ul li{padding: 0px 20px;}
.oldModel .enter_case{height: auto;}
.oldModel .introduction_content{top: 50px;}
.oldModel .rule{height: auto; min-height: 400px;}

.oldModel .bottom_bt_right{height:auto ;min-height: 135px;}

.oldModel #bottom{height: auto;}